We ship orders the same day if processed before 12pm EST. After 12pm EST, your order will be shipped the next business day.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to every country in the world.
WILL I HAVE TO PAY ANY DUTIES, IMPORT TAXES AND VAT FEES?
Yes. Every country has import duties and VAT associated with an import. These fees are based on a threshold of the total imported amount, and in some cases there are no fees.
ARE YOUR SHIPMENTS INSURED?
Yes. Every shipment is insured by us. We will guarantee that your footwear or leather goods arrive safely at its destination.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
We will happily accept any returns 30 days from the original purchase date for a full refund. Please e-mail email@example.com for an RMA#. The returned product must be in the same condition when it was shipped to you. It must not be worn or have signs of wear and tear, plus all of the original packaging contents (Duster Bags or Duster Jackets, COA Card & Jacket, and Wrapping Tissue). If any content is missing RoseGold Apparel has the right to deduct for missing content which we be used in the resale of the product/s.
CAN I EXCHANGE MY FOOTWEAR OR LEATHER GOODS?
Yes. You can exchange your footwear or leather goods within 30 days after your original purchase date. The exchanged product/s must be in the same condition when it was shipped to you. It must not be worn or have signs of wear and tear, plus all of the original packaging contents (Duster Bags or Duster Jackets, COA Card & Jacket/s, and Wrapping Tissue). If any of the contents are missing, RoseGold Apparel has the right to deduct for missing content which we be used in the resale of the product/s.
CAN I CANCEL MY ORDER BEFORE IT SHIPS TO ME?
Yes. Just e-mail firstname.lastname@example.org, before 4pm EST, if you placed your order before 12 pm the same day. If after 12pm EST, please email email@example.com before 4pm the next business day.
WHERE ARE YOUR PRODUCTS MADE?
Our products are handcrafted in Brazil by some of the best footwear technicians in the world. Undisputed!
WHAT CONSTRUCTION DO YOU USE?
We use Blake Welt Construction with closed channel stitching. This method protects the stitching from being exposed to water and moisture. This outsole is also replaceable with a local shoe cobbler or using our re-crafting service.
HOW DO I KNOW I AM ORDERING THE CORRECT SHOE SIZE?
Our team encourages potential consumers to download and print our shoe sizing chart. This will help you in determining the correct shoe size to order. This chart can be found at the bottom of our home page next to “Contact.”